At ccn9, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we protect it, and what rights you hold as a ccn9 player based in Pakistan or anywhere else we serve.
Summary Notice: ccn9 Gaming Ltd. is the data controller for all personal information you provide when using ccn9. We collect only what we need to operate your account, process payments, meet our regulatory obligations, and deliver a safe gaming experience. We do not sell your data to third parties. This Policy applies to all ccn9 players, including those accessing the Platform from Karachi, Lahore, Islamabad, Faisalabad, and all other locations.
This Privacy Policy ("Policy") describes how ccn9 Gaming Ltd. ("ccn9", "we", "us", "our") collects, uses, stores, shares, and protects personal data in connection with your use of the ccn9 platform, available at ccn9.bet (the "Platform"). It applies to all visitors, registered players, and former account holders regardless of where they are located.
The ccn9 Platform provides online casino games, live dealer tables, sports betting including PSL and international cricket markets, slot games, fishing games, bingo products, and associated financial transaction services. All of these activities require some collection and processing of personal data, and this Policy governs every aspect of that processing.
By registering an account on ccn9, depositing funds, placing a bet, or continuing to use the Platform after this Policy has been communicated to you, you acknowledge that you have read and understood this Policy and consent to the data practices described herein to the extent that consent is the applicable legal basis for those practices.
This Policy should be read together with the ccn9 Terms & Conditions, which govern your use of the Platform as a whole. In the event of any conflict between this Policy and the Terms & Conditions solely on the subject of data privacy, this Policy prevails.
The data controller responsible for your personal information collected through the ccn9 Platform is:
As data controller, ccn9 Gaming Ltd. determines the purposes and means by which your personal data is processed. Where we engage third-party processors (such as payment providers or KYC verification partners) to handle data on our behalf, those parties act solely as data processors under our instruction and are contractually bound to handle your data only in ways we have authorised and in compliance with applicable data protection standards.
Data Protection Officer: If you have any concerns about how ccn9 handles your personal data, you may reach our data protection contact directly at [email protected] with the subject line "Data Privacy Enquiry". We aim to respond to all privacy-related communications within 5 business days.
ccn9 collects personal data in the following categories. We only collect what is genuinely necessary for the stated purpose — no more.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC / passport number, selfie or video selfie | Registration & KYC verification |
| Contact Data | Pakistani mobile number, email address (if provided) | Registration & account updates |
| Financial Data | JazzCash / EasyPaisa account number, HBL / UBL / Meezan Bank account details, deposit and withdrawal history, transaction amounts in PKR | Deposit, withdrawal & KYC |
| Gaming & Betting Data | Game sessions, bet history, win/loss records, game preferences, bonus usage | Continuous during Platform use |
| Technical Data | IP address, device type, browser, operating system, session duration, login timestamps | Automatic on Platform access |
| Communications Data | Live chat transcripts, support ticket content, emails sent to [email protected] | When you contact support |
| Responsible Gaming Data | Self-exclusion status, deposit limits set, session time limits, reality check preferences | When you use RG tools |
We do not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is required for identity verification) unless you voluntarily disclose it to us through a support channel, in which case it will be used only to address your specific enquiry and will not be stored or processed for any other purpose.
ccn9 collects your personal data through the following channels:
You Are In Control: You are never required to provide more data than what is necessary for a specific function. If you choose not to submit KYC documents, for example, you can still play — you simply will not be able to withdraw until KYC is complete. This is a regulatory requirement, not a ccn9 preference.
ccn9 uses your personal data for the following specific purposes:
ccn9 processes your personal data under the following legal bases, depending on the specific purpose:
Withdrawing Consent: Where consent is the legal basis for a processing activity, you have the right to withdraw it at any time. Withdrawing consent does not affect the lawfulness of processing that occurred before the withdrawal. To withdraw consent for marketing, contact support via live chat or email [email protected].
ccn9 does not sell, rent, or trade your personal data. We share data only in the following limited circumstances and only to the extent necessary for the stated purpose:
All third parties with whom ccn9 shares personal data are required to maintain appropriate technical and organisational security measures and to process your data only in accordance with our instructions and applicable law.
ccn9 uses cookies and similar technologies (local storage, session tokens, device fingerprinting) on the Platform for the following purposes:
ccn9 does not use third-party advertising cookies or tracking pixels that share your browsing data with external advertising networks. The ccn9 Platform does not display third-party advertising.
You may manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use the Platform. Disabling analytics or preference cookies will not prevent you from playing but may mean certain preferences are not retained between sessions.
ccn9 retains your personal data for as long as is necessary for the purposes for which it was collected, subject to the following minimum retention periods required by our regulatory obligations:
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & KYC documents | 5 years from account closure | AML / CTF regulatory requirement |
| Financial transaction records | 5 years from transaction date | AML / CTF regulatory requirement |
| Betting & gaming records | 3 years from account closure | Dispute resolution & license compliance |
| Support communications | 2 years from last contact | Dispute resolution & quality assurance |
| Technical / access logs | 12 months | Security & fraud investigation |
| Self-exclusion records | Duration of exclusion + 5 years | Responsible gaming compliance |
| Marketing consent records | Until consent withdrawn + 2 years | Evidence of lawful marketing basis |
After the applicable retention period, data is securely deleted or anonymised so that it can no longer be attributed to an individual. Anonymised aggregate data (e.g., statistical reports on game popularity or deposit volumes) may be retained indefinitely as it no longer constitutes personal data.
ccn9 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ccn9 will notify affected players without undue delay and will take all reasonable steps to contain and remedy the breach.
Your Responsibility: ccn9's security measures protect data on our side. You are responsible for keeping your login credentials secure. Never share your password, and enable any two-factor authentication options available in your account dashboard. If you suspect your account has been accessed without your authorisation, contact our support team immediately via live chat.
As a data subject, you have the following rights with respect to the personal data ccn9 holds about you. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request".
We will respond to all rights requests within 30 calendar days. In complex cases, we may extend this period by a further 60 days but will notify you of the extension and the reason within the initial 30-day window.
ccn9 may send you promotional communications about bonuses, PSL cricket betting markets, new game releases, tournaments, and special offers via SMS to your registered Pakistani mobile number, or via push notifications if you have enabled them in your account settings.
We will only send marketing communications where:
You can opt out of marketing communications at any time by:
Opting out of marketing will not affect transactional communications — ccn9 will still send you important account notifications such as withdrawal confirmations, KYC status updates, responsible gaming alerts, and security notifications. These are not marketing and cannot be disabled while your account remains active.
The ccn9 Platform is strictly intended for individuals aged 21 years and above. ccn9 does not knowingly collect personal data from anyone under the age of 21. Our registration process includes an age verification step, and full KYC (including CNIC or passport verification confirming date of birth) is required before any withdrawal can be processed.
If we become aware that we have collected personal data from a person under the age of 21, we will take the following steps immediately:
If you are a parent or guardian and believe your child has created a ccn9 account, please contact us immediately at [email protected] with the subject line "Underage Account Report". We take these reports extremely seriously and will act without delay.
Parental Controls: We strongly recommend that parents and guardians in Pakistan use parental control software to restrict access to online gambling sites. ccn9 supports all efforts to prevent underage access to gaming content. 21+ only. Play responsibly.
ccn9's Platform operates internationally, and some of the third-party processors we use (including game providers and cloud infrastructure providers) may process your personal data in jurisdictions outside Pakistan. Where such transfers occur, ccn9 ensures they are governed by appropriate safeguards, including:
Your personal data is never transferred internationally for the purpose of commercial data sharing, sale, or third-party marketing. International transfers occur only as an operational necessity in delivering the Platform services described in this Policy.
ccn9 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or the services we offer. When material changes are made, we will notify registered players via a notification in the account dashboard and, where appropriate, via SMS to the registered mobile number, with a minimum of 7 days' notice before the updated Policy takes effect.
Non-material changes — such as clarifications, corrections of typographical errors, or minor additions that do not alter the substance of the Policy — may take effect immediately upon publication. The version number and effective date displayed at the top of this page will be updated accordingly.
Your continued use of the ccn9 Platform after the effective date of any amendment constitutes your acknowledgement of the updated Policy. If you do not agree with the changes, you should stop using the Platform and contact support to request account closure.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how ccn9 has handled your personal data, please contact us through the following channels:
If you are not satisfied with how ccn9 has responded to a privacy concern, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction, or with the dispute resolution body designated by our gaming licensing authority. Details of the applicable authority are available on our About Us page.
We're Here to Help: Privacy can be complicated, but your rights shouldn't be. If you are unsure about any aspect of this Policy or how your data is being used, just reach out via live chat — our support team is available around the clock and will escalate any complex data queries to the appropriate internal team on your behalf.
Six core commitments that define how we handle your data on Pakistan's most trusted online casino platform.
All data in transit between your device and ccn9 is protected with TLS 1.2+ encryption. Sensitive fields including CNIC numbers and payment account details are AES-256 encrypted at rest on our servers.
ccn9 does not sell, rent, or trade your personal information to any third party for commercial purposes. Your data is used solely to deliver the ccn9 Platform services you have signed up for.
Access, correct, export, or request deletion of your personal data at any time. Six legally enforceable data rights are available to every ccn9 player — just email [email protected] to get started.
We keep your data only as long as regulations require — typically 3 to 5 years post-account closure for KYC and transaction records. After that, your data is securely deleted or fully anonymised.
Marketing SMS and push notifications are easy to opt out of — reply STOP to any message, update your dashboard settings, or contact live chat. Opting out never affects your account or withdrawal access.
ccn9's data practices are governed by our international gaming license obligations, including strict AML and KYC requirements. We operate transparently and are subject to independent regulatory oversight.
Now that you know exactly how ccn9 handles your data, join thousands of Pakistani players enjoying cricket betting, live casino, slots, fishing games, and jackpot bingo — all in PKR, all secured. 21+ only. Play responsibly.